VOICE AI
AI Receptionist
A conversational voice agent that handles customer calls, manages appointments, answers questions, and hands off to a human when needed.
STTLLMTTSTool CallingRealtime Audio
ABOUT
Customers often need to call a business to book appointments, reschedule, cancel, or simply ask a question.
This system acts as an AI receptionist that can understand the caller, perform actions, answer questions, and transfer the call to a person when the AI cannot handle the request.
HOW IT WORKS
The voice pipeline connects speech recognition, an LLM, and speech synthesis in real time.
The agent can call backend tools for bookings and other operations, while conversation state is maintained throughout the call. Calls can also be handed off to a human when required.